Full-time Visitor Services Representative
The ideal candidate will possess an energetic and positive attitude that will present a great first impression to visitors and callers of the Arkansas Arts Center. The Full-Time Visitor Services Representative will work Monday through Friday, 9 a.m. – 5 p.m. The representative must be willing to work alternate or special event shifts, including weekdays, weekends, holidays, and/or after regular business hours as needed.
Provide excellent customer service while ensuring the safety of visitors, staff and art work; assist with visitor greeting and orientation; facilitate general communication about the center and surrounding areas via telephone and in person; provide high-quality service with ticket, membership, and merchandise purchases, as well as visit planning suggestions; answer phone calls and transfer to appropriate staff; oversee and promote Membership, Museum Shop, Museum School, and Children’s Theatre sales, as well as on-site donations; serve as a primary contact for school show reservations, which includes daily interaction with educators throughout the state; collect and maintain accurate data from customers within database.
Requires excellent interpersonal and communication skills; ability to provide the highest level of customer service at all times; ability to listen actively to visitors and callers, and be responsive to their needs and expectations; ability to maintain a consistent professional manner in dealing with the public as well as with the staff; ability to work with multiple departments and be flexible with last minute changes.
Experience in customer service required. Dependability a must. A background in art, art history, or theatre is preferred. Please submit cover letter and resume to email@example.com.