Head of Facilities and Security
The Arkansas Arts Center (AAC) is seeking an experienced Head of Facilities and Security. The Head of Facilities and Security is responsible for building infrastructure and equipment, preventive maintenance, security and building management systems, and grounds. The ideal candidate will have a strong building management background and knowledge of HVAC, electrical, fire safety, and other maintenance systems. Candidate must be comfortable multitasking in a fluid environment and possess excellent interpersonal and customer service skills in working with vendors and internal stakeholders. The Head of Facilities and Security will report to the Deputy Director.
- Bachelor’s Degree in Engineering, Facilities Management, related field or equivalent combination of education and work experience. Master’s degree preferred
- 5–10 years of facilities management experience, preferably in a museum or other arts and cultural institution.
- Demonstrated knowledge of mechanical engineering principals regarding HVAC operations and maintenance, security and access control systems, and building and ground maintenance.
- Proficiency with current relevant technology and building automation systems.
- Familiarity in managing emergency response plans and safety programs. Knowledge of fine art museum-specific protocols is desired.
- Demonstrated knowledge of OSHA standards and guidelines.
- Strong planning and organization skills with ability to prioritize and manage multiple tasks simultaneously while meeting deadlines.
- Excellent verbal, written and public speaking skills, strong interpersonal skills and relationship management skills.
Key responsibilities include, but are not limited to:
- Keep AAC building and grounds in excellent working condition.
- Maintain gallery and art storage conditions for temperatures, relative humidity, and ensure smooth and uninterrupted operation of all building systems.
- Develop, track, manage and provide up-to-date budgeting information on all museum facility projects.
- Develop and maintain an electronic work order system which allows for easy access to project coordination and metrics, expense tracking and staff assignment.
- Develop, implement and manage energy-saving programs, procedures and green initiatives.
- Research requests, seek proposals and assess quotes for all museum facility-related projects; present final recommendations to the Deputy Director and Executive Director or museum stakeholder.
- Interface proactively and in a customer-focused, consensus building manner with other departments to ensure efficient communication and interaction, and identify and resolve any business issues or conflicts that may arise.
- Coordinate and track outside vendors for maintenance and repairs, including, but not limited to, HVAC, plumbing, roofing, janitorial, landscaping and third party security firm.
- Establish and coordinate all preventive maintenance for facility systems to maintain optimal environmental standards, maintaining accurate and thorough records and history.
- Monitor security and access control systems and track reporting standards.
- Adhere to all state and local regulations for fire suppression systems throughout the facility.
- Supervise 2–4 employees in addition to managing vendor relationships.
Please submit cover letter and resume to email@example.com.
Visitor Services Supervisor
The Arkansas Arts Center is hiring a full-time Visitor Services Supervisor to lead the Visitor Services staff to insure the Arkansas Arts Center’s (AAC) constituency, including all current and potential season and single ticket purchasers, patrons, donors, visitors and the public at large are served. Sales, Membership, Marketing and Public Relations are inextricably tied together, thus, this position will also be required to support Membership, Marketing and Public Relations campaigns. Directly supervises two-three full time employees and three-five part-time employees in Visitor Services. Train staff to actively utilize suggestive sales and customer service techniques to encourage repeat business, additional ticket sales. Assist staff with problem-solving i.e. ticketing issues, end of day balancing, data entry. Prepare accurate, required end-of-day paperwork, sales reports, and balance weekend sales. Prepare sales reports to assist the marketing department sales campaigns and project. Maintain accurate customer information and sales records utilizing computerized ticketing system. Willingness to attend training sessions to improve ticketing processes, customer service and sales techniques. Must be a team player, have ability to manage multiple projects and attention to detail is imperative. Associate degree and advanced computer skills required; supervisory experience preferred. One to two years’ data entry/customer service experience and/or training; or equivalent combination of education and experience. Requires excellent interpersonal and communication skills; ability to provide the highest level of customer service; both internal and external; ability to maintain a consistent professional manner in dealing with the public as well as with the staff; ability to work with multiple Museum departments and be flexible with last minute changes. Please submit cover letter and resume to firstname.lastname@example.org.
Part-Time Visitor Services Representative
The Arkansas Arts Center is hiring a part-time Visitor Services Representative to work at the front desk, museum shop, and box office. The representative will greet visitors; sell tickets and merchandise; distribute brochures and handouts; provide information on membership, current exhibitions, Children’s Theatre, Museum School, upcoming events and special programs; maintain accurate customer information and sales records; and ensure that phones have proper coverage during business hours. Representatives will actively utilize suggestive sales and customer service techniques to encourage repeat business, additional ticket sales and provide ‘best in class’ customer service. Additional duties as assigned. Must be reliable and have excellent customer service skills and a positive attitude. Shifts include closeout of registers, reconciliation of receipts and cash, and preparation of daily sales report. Weekends are required, including some evenings. A background in art, art history, or theatre is preferred. Please submit cover letter and resume to email@example.com.
Part-Time Facilities Associate
Responsibilities consist of maintaining the cleanliness of bathrooms, refill/stock paper towels, toilet paper and soap dispensers. Assist with set up of events on weekends. Maintenance of the facility/building and grounds to include raking and disposing of leaves and refuse. Monitor all outside fountains for removal of leaves, checking strainer density. Additional duties include vacuuming, mopping, cleaning windows, stocking the copy machines with paper. Follow all safety regulations. Ability to read and write simple correspondence and prioritize multiple assignments; positive communication skills are necessary. Computer proficiency is required. Ability to lift and/or move up to 100 pounds is mandatory. Valid driver’s license is required. Must be dependable.
Total hours for this position are generally 12 to 16 hours per weekend (Saturday and Sunday).
Start times are as follows:
- 8:00 a.m. (When Museum School classes are in session starting at 9 a.m. or if cleanup of Friday evening event is required prior to building opening at 10 a.m.)
- 9:00 a.m. (If there are no special event needs prior to building opening at 10 a.m.)
- 9:00 a.m. (Gives you time to clean up public areas prior to the 11 a.m.opening)
- 10:00 a.m. (If these are no special event needs prior to building opening at 11 a.m.)
Some special events may provide opportunity for additional hours. Please submit resume to firstname.lastname@example.org.